Employment Opportunities
T-Mobile Coach (3 positions)
Posted by Monica Rotzien on 11/1/2005
The Coach job aligns the Customer Care Representives, processes and activities on a real-time daily basis. This position is responsible to coach, monitor, develop, lead, model, motivate, analyze, organize, staff, train, schedule, so that customers, employees and owners wants and needs are met on the Path to World Class Customer Care.
Employment Information
- Job Position: T-Mobile Customer Care
- Type of position: Permanent
Location
- Redmond, Oregon 97756
Job Requirements
Strong commitment to providing World Class Customer Service. Superior oral and written skills, strong leadership skills with the ability to anticipate, accept, adjust, communicate, coach, and execute changes in a fast paced, dynamic call center environment. Strong time management, organizational skills and presentation skills. 2-5 years of customer service and prefer 1 year wireless experience; 1-2 years management experience leading teams in a call center environment. Knowledge of competitive environment. Stong relationship management, general business and decision making skills; Team facilitation and training skills; Knowledge of Customer Service and Sr. Representative jobs and processes; Strong negotiation skills; Ability to work and operate under pressure, work rapidly for long periods of time, multitask and effectively set priorities.Hours and Compensation
- Hours per week: 40
- Pay Rate: $35-45k/year
Make Contact
- Contact Name: Monica Rotzien
- Business Name: T-Mobile
- Phone: 541-693-8045
- Fax: 541-693-8080
- Web Site: http://www.T-Mobile.com
- Click to E-mail Contact Person
- Click to apply for a job or other services