Employment Opportunities
T-Mobile Trainer (3 positions open)
Posted by Monica Rotzien on 11/1/2005
The Facilitator is responsible for implementing both new hire and continuing education curriculum. Assume role of supervisor, teacher, role model, and tutor, as well as taking on administrative and managerial tasks. They are responsible for developing awareness and knowledge of T-Mobil values, customer care skills, computer systems, policies and procedures so that customers, employee and owners wants and needs are met on the Path to World Class Customer Care. They also contribute to Curriculum Design and the Development team.
Employment Information
- Job Position: Site Training Manager of corresponding Call Center
- Type of position: Permanent
Location
- Redmond, Oregon 97756
Job Requirements
Strong commitment to providing World Class Customer Service. Superior oral and written communication skills,strong leadership skills with the ability to anticipate, accept, adjust, communicate, coach, and execute changes in a fast paced, dynamic call center environment. Strong time management, organizational skills and presentation skills. 2-5 years of customer service and prefer 1 year wireless experience. 1-2 years management experience leading teams in a call center environment. Knowledge of competitive environment, strong relationship management, general business and decision making skills, team facilitation and training skills. Knowledge of technological environment of a large call center. Knowledge of Customer Service and Sr. Representive jobs and processes. Strong negotiation skills. Ability to work and operate under pressure, work rapidly for long periods of time,multi-task and effectively set priorities.Hours and Compensation
- Hours per week: 40
- Pay Rate: $30k year
Make Contact
- Contact Name: Monica Rotzien
- Business Name: T-Mobile
- Phone: 541-693-8045
- Fax: 541-693-8080
- Web Site: http://www.T-Mobile.com
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